Terms & Conditions

Last Updated: June 2026

Welcome to Sanoop Industries. These Terms & Conditions govern your access to and use of our website located at https://sanoopindustries.com and any products or services offered through the website.

By accessing, browsing, or purchasing products from this website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of the website immediately.

1. Company Information

Sanoop Industries

Registered Address:
KH.95/8, B-5, Main Road, Alipur, Zindpur, Delhi – 110036, India

Email: info@sanoopindustries.com

Phone: +91 9211533502

Website: https://sanoopindustries.com

2. Eligibility

By using this website, you represent and warrant that:

• You are at least 18 years of age. 
• You are legally capable of entering into a binding contract. 
• All information provided by you is accurate, complete, and up to date. 

3. Products & Services

Sanoop Industries offers a variety of consumer products including but not limited to:

• Tea Products 
• Green Tea Products 
• Dhoop Cones & Spiritual Products 
• Home Care & Cleaning Products 
• Spices and Other FMCG Products 

We reserve the right to modify, discontinue, or update products, packaging, pricing, specifications, and availability without prior notice.

4. Product Information

We make every effort to ensure that product descriptions, images, pricing, and specifications are accurate.

However:

• Product packaging may differ from images displayed on the website. 
• Colors and appearance may vary depending on your device screen. 
• Product availability may change without notice. 
• Minor variations in packaging design shall not be considered defects. 

5. Orders

By placing an order on our website:

• You agree to provide accurate billing and shipping information. 
• You authorize us to process your order and payment. 
• An order confirmation email does not constitute acceptance of the order. 

Sanoop Industries reserves the right to:

• Accept or reject any order. 
• Cancel orders due to stock unavailability. 
• Cancel orders due to pricing or technical errors. 
• Refuse service where fraudulent or suspicious activity is suspected. 

6. Pricing & Payments

• All prices are displayed in Indian Rupees (INR). 
• Prices are subject to change without prior notice. 
• Applicable taxes shall be charged as per Indian laws. 
• Payment must be completed through the payment methods available on the website. 

If a pricing error occurs, we reserve the right to cancel the affected order and issue a refund where applicable.

7. Shipping & Delivery

• Orders will be processed and shipped within the timelines communicated on the website. 
• Delivery timelines are estimates and may vary depending on location and courier services. 
• Delays caused by logistics providers, weather conditions, government restrictions, or other unforeseen circumstances are beyond our control. 
• Risk and ownership of products pass to the customer upon successful delivery. 

Customers are responsible for providing accurate shipping details. We shall not be liable for delivery failures resulting from incorrect information provided by the customer.

8. No Return, Cancellation & Refund Policy

All purchases made through Sanoop Industries are considered final.

Due to the nature of our products, including consumable, wellness, spiritual, and home care products, we do not accept:

• Product returns 
• Order cancellations after dispatch 
• Refund requests for delivered products 
• Product exchanges 

Customers are advised to carefully review product details, quantities, and delivery information before placing an order.

Damaged or Incorrect Products

If you receive:

• A damaged product 
• A defective product 
• An incorrect item 

you must notify us within 48 hours of delivery by emailing info@sanoopindustries.com with:

• Order Number 
• Photographs of the product 
• Photographs of the package 
• Description of the issue 

Upon verification, Sanoop Industries may, at its sole discretion, provide a replacement product or another appropriate resolution.

No cash refunds shall be provided.

9. User Accounts

If you create an account on our website:

• You are responsible for maintaining the confidentiality of your account credentials. 
• You are responsible for all activities conducted under your account. 
• You must notify us immediately of any unauthorized access or security breach. 

We reserve the right to suspend or terminate accounts that violate these Terms & Conditions.

10. Prohibited Activities

Users shall not:

• Use the website for unlawful purposes. 
• Upload malicious software or harmful code. 
• Attempt unauthorized access to our systems. 
• Interfere with website operations. 
• Copy, reproduce, distribute, or exploit website content without written permission. 
• Submit false, misleading, or fraudulent information. 

11. Intellectual Property Rights

All content available on this website, including but not limited to:

• Logos  
• Product names 
• Product images 
• Designs  
• Graphics  
• Text  
• Videos  
• Website layout 
• Trademarks  

are the exclusive property of Sanoop Industries or its licensors and are protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

12. Limitation of Liability

To the fullest extent permitted by law, Sanoop Industries shall not be liable for:

• Indirect damages 
• Consequential damages 
• Loss of profits 
• Business interruption 
• Data loss 
• Delayed deliveries caused by third-party logistics providers 

Our total liability shall not exceed the purchase value of the product ordered.

13. Disclaimer

The website and all products are provided on an "as available" and "as is" basis.

We do not guarantee:

• Continuous website availability 
• Error-free operation 
• Uninterrupted access 
• Complete accuracy of all website content 

Customers use the website at their own discretion and risk.

14. Third-Party Services

Our website may contain links to third-party websites, payment gateways, logistics providers, or social media platforms.

Sanoop Industries shall not be responsible for the content, policies, or practices of any third-party services.

15. Privacy

Your use of the website is also governed by our:

• Privacy Policy 
• Cookie Policy 

By using our website, you consent to the collection and use of information as described in those policies.

16. Force Majeure

Sanoop Industries shall not be held liable for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to:

• Natural disasters 
• Floods  
• Fires  
• Pandemics  
• Government actions 
• Transportation disruptions 
• Labor disputes 
• Internet outages 

17. Modifications to Terms

We reserve the right to update, revise, or modify these Terms & Conditions at any time without prior notice.

Changes become effective immediately upon posting on this website.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms & Conditions.

18. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts located in Delhi, India.

19. Contact Us

For any questions regarding these Terms & Conditions, please contact:

Sanoop Industries
KH.95/8, B-5, Main Road, Alipur, Zindpur, Delhi – 110036, India

Email: info@sanoopindustries.com

Phone: +91 9211533502

Website: https://sanoopindustries.com

By using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.